Refund & Returns Policy

Effective Date: 20 November 2024

At BlueBlockEyeGlasses.com, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. This policy explains how to initiate a return or refund, the conditions under which returns are accepted, and the timeframes for processing refunds.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Items must be returned within 30 days of receipt.
  • The product must be in its original condition, unused, and in the original packaging, including all accessories and documentation.
  • Items that are damaged, customized, or altered after delivery are not eligible for return unless they arrive damaged or defective.

2. Non-Returnable Items

The following items are not eligible for return:

  • Gift cards.
  • Items marked as final sale or clearance.
  • Customized or personalized items, unless defective or damaged upon receipt.

3. Process for Initiating a Return

To start a return, follow these steps:

  1. Contact Us:
    • Email us at [email protected] with your order number, the reason for the return, and, if applicable, photos of the product and packaging (e.g., for damaged items).
  2. Await Approval:
    • Once your request is reviewed, we will provide you with a Return Authorization Number (RA#) and detailed instructions on how to return your item.
  3. Ship the Product:
    • Securely package the item and include the RA#.
    • Customers are responsible for shipping costs unless the item is defective, damaged, or sent in error by us.
  4. Return Address:
    • Send the product to our address:
      Jessica
      Lebanon, Bqosta

4. Refund Policy

a. Refund Conditions

  • Refunds are processed only after we receive and inspect the returned item.
  • Refunds will be issued to the original payment method used at the time of purchase.

b. Timeframe for Refunds

  • Refunds are typically processed within 7 business days of receiving the returned item.
  • Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

5. Defective or Damaged Items

If you receive an item that is defective or damaged:

  1. Contact us within 48 hours of delivery at [email protected] with photos of the damage.
  2. We will arrange for a replacement, refund, or repair at no additional cost to you.

6. Exchange Policy

We currently do not offer direct exchanges. To obtain a different product, please return the original item and place a new order.

7. Costs and Fees

  • Return Shipping Costs:
    • The customer is responsible for return shipping costs unless the item is defective, damaged, or shipped in error.
  • Restocking Fee:
    • No restocking fees are charged.

8. Important Notes

  • Ensure the product is securely packaged to prevent damage during transit. We are not responsible for items lost or damaged during return shipping.
  • Retain your shipping receipt and tracking number for reference.

9. Contact Information

For any questions or assistance with your return or refund, please reach out to us:

We strive to make your experience with BlueBlockEyeGlasses.com enjoyable and hassle-free. Thank you for your trust and support!